Terms and conditions
To Secure Booking
To secure your booking, you must inform Around Egypt Tours of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details to Around Egypt Tours by wire transfer or credit/debit card (Visa and MasterCard; both are accepted).
Amendments by You
Any changes made to the original booking are subject to availability. If the full payment has been received and a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.
Payment/Booking Policy
We offer a low down payment of just 25%-50 to secure your spaces on the booking, including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to two days before your arrival date or in cash upon arrival at the destination to your tour manager.
Payment by Credit Card
When paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed-upon services. These documents should be emailed to Around Egypt Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
Document needed: A signed authorization letter to Around Egypt Tours allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.
Visas and Passport Validity
You need to check your visa requirements before booking this tour. Some nationalities can get a visa on arrival at an Egyptian airport, others must get a pre-visa from the nearest Egyptian embassy or consulate.
Your passport must be valid for at least 6 months from your date of arrival in Egypt.
Around Egypt Tours bears no responsibility for any client denied entry due to insufficient passport validity or failure to obtain the required visa.
Additional Entry Tickets
All our Egypt travel packages and programs don't include the entrance fees to specific sites such as:
- Entering inside one of the Pyramids
- Visit the Mummies Room at the Egyptian Museum in Cairo
- Enter the Tomb of Tutankhamen at Valley of the Kings in Luxor
Fair Cancellation Policy (Excluding Peak Periods)
All cancellation requests must be submitted in writing via email in order to be processed and confirmed.
In case you cancel your trip, the following charges will be applied:
- From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
- 35% of the tour price if you cancel 60-31 days before arrival.
- 50% of the tour price if you cancel 30-15 days before arrival.
- 100% of the tour price if you cancel 14-1 days before arrival.
Kindly note that the initial deposit is non-refundable, as it is used to secure reservations, cover administrative costs, and confirm services with our suppliers.
Additionally, airline tickets (both domestic and international) are subject to the respective airline’s terms and conditions and may be non-refundable or subject to cancellation fees at the time of booking.
Please also note that certain services, including but not limited to Nile cruises, luxury hotels, and peak-season bookings, may be subject to stricter cancellation policies in accordance with supplier terms.
We strongly recommend that all clients obtain comprehensive travel insurance covering cancellation, medical emergencies, curtailment, and other unforeseen circumstances.
While we always strive to minimize cancellation charges wherever possible, all fees will be applied in accordance with the above policy and supplier commitments.
Emergency Cancellation Policy
Around Egypt Tours offers a highly flexible cancelation policy, in case your government or the airline declared a travel warning for War, riot, civil strife, natural or nuclear disaster, fire, flood, conditions, epidemics, infections, or outbreaks of COVID-19. If that happened, we will refund you the amount paid for the booked Tour package, or in some cases, your payment will be credited for future travel. You have the flexibility to apply this amount towards new travel services booked within 12 months.
According to the airline's terms and conditions, only flight cancellation/changing fees are charged, and bank surcharge fees are applied to the deposit amount paid.
Refunds
A refund will normally be made to the same account and using the same method which was used for the original payment. No refunds are possible in the event of a no-show for an existing reservation. Processing time for refunds may vary depending on banking procedures and international transfer regulations.
Responsibility
We act as an intermediary between clients and various service providers, including hotels, airlines, cruise operators, and transportation companies. While we take all reasonable care in selecting reliable suppliers, Around Egypt Tours shall not be held liable for any loss, injury, damage, delay, or inconvenience caused by circumstances beyond our control.
These include, but are not limited to, acts of God, weather conditions, governmental actions, wars, civil unrest, strikes, theft, quarantine restrictions, or cancellations and delays by third-party providers.
In such cases, we will make every reasonable effort to assist clients in finding suitable alternatives to ensure the continuation of their travel arrangements.
Tipping
Tipping is customary for expressing one’s satisfaction with the good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
Complaints
If you have any complaints while you are in Egypt, please notify us immediately because most problems can be solved quickly. If you still feel that your problem persists, call the Customer Care Manager while you are on your tour. After you return home, if you are still not satisfied with the service, you must write to us.
Acceptance of the Agreement
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or the final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
